Solutions by Industry
Healthcare & Life Sciences.
Talkdesk is the modern cloud contact center solution used by some of the world’s largest healthcare organizations to reimagine the patient and member experience.
Turn your healthcare contact center into a patient-focused strategic resource.
Talkdesk helps healthcare organizations to improve business and clinical outcomes, by synchronizing the patient journey across any channel—web, email, SMS, mobile app, virtual agent, or live agent—resulting in more efficient communication and better patient experience.
Vaccine Administration.
Simplify your COVID-19 vaccine administration and communication processes. With Talkdesk, providers and pharmacies can simplify and accelerate patient access to the vaccine with better customer service.
The patient experience revolution.
90% of provider organizations say that their contact centers will play an integral role in driving great patient experiences in the next two years.
Reimagine the patient experience.
Patients expect more: 96% of patients surveyed report that poor customer service is their #1 complaint and 51% of healthcare consumers cited convenience as the most important factor informing their healthcare decision-making.
With Talkdesk, healthcare providers can improve customer satisfaction and deliver more convenience.
Build trusted member relationships.
Payers want to empower members with quality choices, lower costs and convenience, while improving health outcomes, improving profitability, reducing churn, and enhancing customer satisfaction.
Talkdesk is your primary engagement point for building trusted relationships.
Personalize provider interactions.
In the era of personalized medicine, patients and key stakeholders expect better outcomes and improved access to care.
Talkdesk helps you personalize engagement with healthcare providers (HCPs), patients, and caregivers to ensure a better experience.
Ensure privacy and compliance.
Security, privacy, and regulatory compliance are essential in healthcare.
Talkdesk applies the most rigorous safeguards and is the only contact center solution provider to offer a 100% uptime SLA.
Talkdesk CX Cloud™ ensures end-to-end data encryption, HIPAA compliance for handling Protected Health Information (PHI), and meets international data regulations such as GDPR and CCPA.
Learn how healthcare and life sciences organizations are benefiting from Talkdesk.
Innovative healthcare and life sciences organizations leverage talkdesk to manage their contact center.
