Solutions by Industry
Healthcare & Life Sciences.
Talkdesk is the modern cloud contact center solution used by some of the world’s largest healthcare organizations to reimagine the patient and member experience.
Turn your healthcare contact center into a patient-focused strategic resource.
Talkdesk helps healthcare organizations to improve business and clinical outcomes, by synchronizing the patient journey across any channel—web, email, SMS, mobile app, virtual agent, or live agent—resulting in more efficient communication and better patient experience.
Simplify your COVID-19 vaccine administration and communication processes. With Talkdesk, providers and pharmacies can simplify and accelerate patient access to the vaccine with better customer service.
The patient experience revolution.
90% of provider organizations say that their contact centers will play an integral role in driving great patient experiences in the next two years.
Reimagine the patient experience.
Patients expect more: 96% of patients surveyed report that poor customer service is their #1 complaint and 51% of healthcare consumers cited convenience as the most important factor informing their healthcare decision-making.
With Talkdesk, healthcare providers can improve customer satisfaction and deliver more convenience.
Build trusted member relationships.
Payers want to empower members with quality choices, lower costs and convenience, while improving health outcomes, improving profitability, reducing churn, and enhancing customer satisfaction.
Talkdesk is your primary engagement point for building trusted relationships.
Personalize provider interactions.
In the era of personalized medicine, patients and key stakeholders expect better outcomes and improved access to care.
Talkdesk helps you personalize engagement with healthcare providers (HCPs), patients, and caregivers to ensure a better experience.
Ensure privacy and compliance.
Security, privacy, and regulatory compliance are essential in healthcare.
Talkdesk applies the most rigorous safeguards and is the only contact center solution provider to offer a 100% uptime SLA.
Talkdesk CX Cloud™ ensures end-to-end data encryption, HIPAA compliance for handling Protected Health Information (PHI), and meets international data regulations such as GDPR and CCPA.
Everything you need to improve the member and patient experience.
HIPAA compliant & more
Talkdesk and our dedicated security team maintain administrative, physical, technical, organizational, and documentation controls for securing electronic PHI as required by HIPAA, as well as over other 30 compliance certifications, including PCI and GDPR.
Scale across geographical and organization boundaries. Agents and clinicians can take calls anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Unify the data in your CRM, EHR, billing and claims systems in a single view. Talkdesk integrates with ease to connect the patient experience and provide complete visibility.
Flexible deployment options
Store your data. Your way. Choose from public, private, and hybrid cloud options that put you in control.
Collect data from the patient journey—such as member ID, web or mobile activity, or location—to connect consumers with the specialist best equipped to help.
Deliver the right message through the right channel. Communicate using email, interactive voice recording, live call, SMS, and messaging apps to maximize reach.
Schedule appointments, check prescriptions, or estimate costs directly in the agent interface—all without ever leaving the Talkdesk platform.
Capture every call and protect every patient. Customize storage and retention preferences to secure data and meet compliance needs.
Capture sentiment and satisfaction scores. Use emotion and feedback insights to improve agent empathy and patient retention.
Automatically send health tips, appointment reminders, and pre-admission forms to keep patients informed and engaged.
Quickly conduct post-admission follow-ups or survey calls to ensure future patient satisfaction.
Proactively provide agents with relevant information, such as hospital locations or benefits coverage, based on stated patient needs and optimized outcomes.
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.