AI & Knowledge
Optimize your customer experience with AI-powered knowledge, recommendations, and insights.
Upgrade to an intelligent customer experience.
Infuse your contact center with the power of artificial intelligence. Leverage our Virtual Agent, Agent Assist and Guide Knowledge Base to create outstanding customer experiences with great efficiency.
Make every agent your best agent.
Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.
Service your customers 24/7 with an intelligent assistant.
Virtual Agent delivers the answers customers need, whenever they need them, through a natural and intuitive voice interface.
Hear why our customers love Talkdesk.
Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.