AI & Knowledge

Optimize your customer experience with AI-powered knowledge, recommendations, and insights.

Upgrade to an intelligent customer experience.

Infuse your contact center with the power of artificial intelligence. Leverage our Virtual Agent, Agent Assist and Guide Knowledge Base to create outstanding customer experiences with great efficiency.

Make every agent your best agent.

Agent Assist empowers agents with intelligent guidance, recommending next best actions to quickly resolve customer issues.

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"Instead of sifting through data manually, we have a clear snapshot of what’s happening in our contact centers so we can focus on taking action instead of analyzing data."

Dale Sturgill, vice president, contact center operations, EmployBridge

Service your customers 24/7 with an intelligent assistant.

Virtual Agent delivers the answers customers need, whenever they need them, through a natural and intuitive voice interface.

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Help your customers and agents help themselves.

Guide is an AI-powered self-service knowledge base that delivers relevant content to customers and agents, helping you boost your customer self-service while empowering every agent to provide a world-class customer experience.

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Hear why our customers love Talkdesk.

Wednesday 15th Nov, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Tuesday 29th Aug, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Related resources.

Report

Future-Proof Your Contact Center: An ICMI Toolkit

On-demand Webinar

AI & Knowledge

Upgrade to an intelligent customer experience.

Make every agent your best agent.

"Instead of sifting through data manually, we have a clear snapshot of what’s happening in our contact centers so we can focus on taking action instead of analyzing data."

Service your customers 24/7 with an intelligent assistant.

Help your customers and agents help themselves.

Hear why our customers love Talkdesk.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Integrates well with Salesforce.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Related resources.

Future-Proof Your Contact Center: An ICMI Toolkit

Three Steps to Infusing AI in the Contact Center: Walk Before You Run

Contact Center AI: How Artificial Intelligence is transforming the contact center

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