Analytics & Insights.
Turn every action into a data-driven decision with Talkdesk Analytics & Insights.
Unlock the power of data.
Leverage real-time performance dashboards, business intelligence, and customer feedback surveys to improve contact center operations and increase customer satisfaction.
Make Informed Decisions Using All Available Data
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Improve contact center performance using data from any channel, device or any point in the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. Features flexible filtering, scheduling, and customization options.
Turn every conversation into actionable customer intelligence.
AI-infused Talkdesk Speech Analytics™ allows you to access, analyze, and act on every customer interaction. Get insights about current and emerging trends, customer sentiment, and intent. Take proactive action to reduce costs, increase operational efficiency, and provide great customer experiences.
Customers love Talkdesk.
Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.