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Turn every action into a data-driven decision with Talkdesk Analytics &amp; Insights.

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Leverage real-time performance dashboards, business intelligence, and customer feedback surveys to improve contact center operations and increase customer satisfaction.

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Talkdesk Explore™ is a powerful business intelligence tool that makes data visualization easy. Flexible filtering, scheduling, and customization options give you a 360-degree view of contact center performance.

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Improve contact center performance using data from any channel, device or any point in the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. Features flexible filtering, scheduling, and customization options.

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Make Informed Decisions Using All Available Data

With Talkdesk Live™ customized dashboards you can compare your performance against SLAs and key metrics in real-time. Easily identify areas for improvement to coach agents and impact customer satisfaction.

Turn real-time analytics into  great performance.

AI-infused Talkdesk Speech Analytics™ allows you to access, analyze, and act on every customer interaction. Get insights about current and emerging trends, customer sentiment, and intent. Take proactive action to reduce costs, increase operational efficiency, and provide great customer experiences.

Turn every conversation into actionable customer intelligence.

Collect customer, product, brand, and employee feedback with fast and simple surveys. Compare customer and agent perception on any call to ensure consistent support and identify coaching opportunities.

Turn customer feedback into customer satisfaction.

Open a window into your contact center with real-time dashboards and reporting that drives better business outcomes.

Real-time reporting and dashboards

Make more effective data-driven decisions with powerful business intelligence.

Business intelligence

Benchmark your contact center against industry peers to help identify areas for savings and quality improvement.

Benchmark data

Go from real-time customer feedback to resolution in no time with fast and simple surveys.

Customer feedback

Use the power of AI to understand customer intent, automate call quality monitoring and improve agent performance.

Speech Analytics

Improve customer experience by integrating real-time and historical contact center metrics into your BI system, CRM, and more.

Data APIs

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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Make Better, Faster Data-driven Decisions

How Real-Time Call Analytics Can Help Your Reps Have Smarter Conversations

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Request a free demo. We will help you create your contact center. Today.

Experience the cloud contact center for innovative enterprises.

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Focus on the metrics that matter most. Turn insight into action with powerful real-time and historical reporting and game-changing benchmarking tools.

Analytics & Insights.

Unlock the power of data.

Turn insights into results.

Make Informed Decisions Using All Available Data

Turn real-time analytics into great performance.

Turn every conversation into actionable customer intelligence.

Turn customer feedback into customer satisfaction.