Analytics & Insights.

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Turn every action into a data-driven decision with Talkdesk Analytics & Insights.

Analytics Insights Man Device

Unlock the power of data.

Leverage real-time performance dashboards, business intelligence, and customer feedback surveys to improve contact center operations and increase customer satisfaction.

Turn Insights Into Results

Turn insights into results.

Talkdesk Explore™ is a powerful business intelligence tool that makes data visualization easy. Flexible filtering, scheduling, and customization options give you a 360-degree view of contact center performance.

Vanessa Avila, Technical ServIces Manager at Taulia

Make Informed Decisions Using All Available Data

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Improve contact center performance using data from any channel, device or any point in the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. Features flexible filtering, scheduling, and customization options.

Turn Real Time Analytics Into Great Performance

Turn real-time analytics into great performance.

With Talkdesk Live™ customized dashboards you can compare your performance against SLAs and key metrics in real-time. Easily identify areas for improvement to coach agents and impact customer satisfaction.

Speech Analytics Drive Customer Centric Decisions

Turn every conversation into actionable customer intelligence.

AI-infused Talkdesk Speech Analytics™ allows you to access, analyze, and act on every customer interaction. Get insights about current and emerging trends, customer sentiment, and intent. Take proactive action to reduce costs, increase operational efficiency, and provide great customer experiences.

Turn Customer Feedback Into Customer Satisfaction

Turn customer feedback into customer satisfaction.

Collect customer, product, brand, and employee feedback with fast and simple surveys. Compare customer and agent perception on any call to ensure consistent support and identify coaching opportunities.

Customers love Talkdesk.