Next-generation cloud contact center platform.
Enterprise power, consumer simplicity.
Born in the cloud, Talkdesk platform is reliable, scalable, and secure. Talkdesk’s next-generation architecture maximizes flexibility so you can stay agile and manage your contact center with clicks, not code.
One platform. Endless uses.
Talkdesk provides robust functionality, an open API framework, and more than 60 out-of-the-box integrations to support a wide variety of business use cases. Powered by Talkdesk iQ™, Talkdesk’s AI-infused cloud contact center platform offers intelligent routing, reporting, analytics, context, and mobile solutions to help you deliver great customer experiences.
Superior voice quality and 100% uptime SLA.
Talkdesk Global Communications Network™ is designed to minimize latency and support call distribution for crystal-clear conversations, backed by industry-leading MOS scores. Talkdesk offers an unmatched 100% uptime SLA to keep you connected to your customers.
Protect customer data.
Talkdesk is certified with SOC2 Type II and GDPR compliant. Talkdesk follows the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, Cloud Security Alliance (CSA), and PCI-DSS. Talkdesk PCI Payment™ offers customers a secure way to process sensitive credit card data.
Customers love Talkdesk.
Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.