Next-generation cloud contact center platform.

Enterprise power, consumer simplicity.

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Flexible Deployment
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Flexible deployment options.

Talkdesk provides you the most flexible cloud options for your digital transformation journey so you can move to the cloud at your own pace. Preserve your infrastructure investments and deploy a contact center that suits you.

Agent Desktop Work From Anywhere
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No more forklift upgrades.

If you’re running a legacy on-premises or first-generation cloud contact center, we know your pain. With Talkdesk you’ll never have to stare at a seven-figure software upgrade again. You can start replacing your legacy system at your own pace. Today.

Source Hire Trained Talent
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Cloud-native architecture.

Born in the cloud, Talkdesk platform is reliable, scalable, and secure. Talkdesk’s next-generation architecture maximizes flexibility so you can stay agile and manage your contact center with clicks, not code.

Optimize Customer Experience Ai
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One platform. Endless uses.

Talkdesk provides robust functionality, an open API framework, and more than 60 out-of-the-box integrations to support a wide variety of business use cases. Powered by Talkdesk iQ™, Talkdesk’s AI-infused cloud contact center platform offers intelligent routing, reporting, analytics, context, and mobile solutions to help you deliver great customer experiences.

100 Uptime Sla
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Superior voice quality and 100% uptime SLA.

Talkdesk Global Communications Network™ is designed to minimize latency and support call distribution for crystal-clear conversations, backed by industry-leading MOS scores. Talkdesk offers an unmatched 100% uptime SLA to keep you connected to your customers.

Platform Protect Customer Data
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Protect customer data.

Talkdesk is certified with SOC2 Type II and GDPR compliant. Talkdesk follows the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, Cloud Security Alliance (CSA), and PCI-DSS. Talkdesk PCI Payment™ offers customers a secure way to process sensitive credit card data.

Platform Real Time Status Updates
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Real-time status updates.

Talkdesk keeps customers informed and provides accurate timeline estimates for issue resolution.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 603 reviews and ratings onTrustRadius logo