Workforce Engagement Management.
Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite.
Empowering agents to deliver an exceptional CX.
Talkdesk Workforce Engagement Management™ is an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. Improve your customer experience and optimize operational efficiency in the contact center.
A seamlessly integrated WEM experience.
Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents. Save valuable time and effort for supervisors, quality analysts, and resource planners.
Leverage the power of AI.
From agent forecasting and scheduling to coaching and knowledge management, Talkdesk Workforce Engagement Management is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions.
Provide a better experience for your agents.
Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent.