Customer Engagement.

The broadest suite of native apps to deliver memorable customer experiences that build brand loyalty.

Customer Engagement

Engage on your customers’ terms.

Your customers demand great service. They don’t think about channels, they just want a great brand experience. Talkdesk Customer Engagement apps provide a seamless experience across digital and phone channels so your customers never have to repeat their information.
Virtual Agent Around The Clock

Connect with clarity.

Engage your customers with crystal-clear voice quality, unmatched reliability, and personalization that lets your brand shine.

Analytics Insights Catch Your Customers Right Time Place

Meet your customers where they are.

Talkdesk Omnichannel™ is an all-in-one digital customer engagement solution that includes popular messaging apps, SMS, social media channels, and chatbots.

100 Uptime Sla

Enjoy maximum reliability and global call quality.

Take advantage of Talkdesk’s industry-leading call quality and reliability.

With state-of-the-art global low-latency architecture, callers, and reps will always have crystal-clear conversations. Talkdesk is the first and only contact center provider to offer a 100% uptime service level agreement.

Guide Customer Engagement

Help your customers help themselves.

Talkdesk helps your customers with powerful voice and digital self-service tools, resulting in better experiences and lower costs.

Customer Engagement Outbound Dialer

Engage proactively.

With Predictive Dialer, proactively connect with current and prospective customers, tripling or quadrupling connect rates over manual dialing. Use proactive notifications to automatically send personalized, relevant, and timely notifications via phone or SMS in a fully agentless mode.

With Salesforce Dialer integration, you’ll have native preview and power dialing capabilities right from within Salesforce in a seamlessly integrated environment.

Customers love Talkdesk.

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