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Contact Center Agent Performance: No Room for Sacrifices

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As the heart of the contact center operation, agents play a particularly valuable role in driving results. Agent performance is, indeed, a paramount business focus.
This Special Report by Talkdesk and Contact Center Weekly reveals how to position your agents and, thus, your CX function, for success.
Topics include:
<ul class="text text--16">
<li>What customers really want – and what that means for agent performance;</li>
<li>How the rise of AI is impacting agent performance strategy;</li>
<li>7 challenges that are inhibiting results;</li>
<li>6 opportunities to dramatically elevate agent performance;</li>
<li>8 radical performance metrics you should start using right now.</li>
</ul>

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Download the Contact Center Agent Performance: No Room for Sacrifices Ebook.

Contact Center Agent Performance: No Room for Sacrifices

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