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Employee Collaboration.

Extend customer service beyond the contact center to improve customer experiences.

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Employee Collaboration

A better customer experience. Together.

Build a better customer experience by integrating all your communications solutions, making it easy to orchestrate talents and expertise across your company.

Integrated Solutions

Integrated solution.

Bring tools and people together to deliver better customer experiences. Talkdesk integrates your contact center, phone system, and collaboration tools for seamless communication between departments, teams, and employees.

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Employee Collaboration options.

Phone

Connect your phone system and carrier to Talkdesk for seamless calls, transfers, conferencing, and routing between the contact center and the enterprise.

Messaging

Integrate Talkdesk with your collaboration solutions to connect agents with subject matter experts and trigger operational alerts to relevant workstreams.

Conference Transfer Engage

Real-time response.

Connect team members inside and outside the contact center. Facilitate collaboration to solve complex problems faster and respond to customers right away

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Rich Customer Insights Slack Teams

Rich customer insights.

Easily share contact center customer insights across your organization. Drive product, service, and go-to-market strategy with real-time relevant data.

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Customers love Talkdesk.

Rated 8.2 out of 10 based on 602 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

1 star2 star3 star4 star5 star

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

1 star2 star3 star4 star5 star

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

1 star2 star3 star4 star5 star

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

1 star2 star3 star4 star5 star

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

1 star2 star3 star4 star5 star

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

1 star2 star3 star4 star5 star

Integrates well with Salesforce.

Zachary Metzger

1 star2 star3 star4 star5 star

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Related resources.

Gartner Evaluates Top Customer Service Technology Platforms

Report

Gartner Evaluates Top Customer Service Technology Platforms
Collaborative Contact Center: Making the CX Better Together

Video

Collaborative Contact Center: Making the CX Better Together
Benchmark your contact center KPIs

Tool

Benchmark your contact center KPIs

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