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CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle

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<img alt="" class="alignnone wp-image-37060" decoding="async" height="46" loading="lazy" sizes="(max-width: 256px) 100vw, 256px" src="https://www.talkdesk.com/app/uploads/2021/02/talkdesk-tuft-and-needle-.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskqa.com/talkdesk_com/2021/02/29180633/talkdesk-tuft-and-needle-.png 649w, https://infra-cloudfront-talkdeskcom.svc.talkdeskqa.com/talkdesk_com/2021/02/29180633/talkdesk-tuft-and-needle--325x59.png 325w" width="256"></img> 
On-demand Webinar
SPEAKERS: 
Amber Scott, Head of Customer Experience, Tuft &amp; Needle 
Duane Peck, Director of Industry Marketing, Talkdesk
 


2020 was a trying year for brands and retailers. Ecommerce growth exploded, cementing new digital habits, and many consumers were frustrated by supply chain and fulfillment delays. In this conversation with Amber Scott, Tuft &amp; Needle’s head of customer experience, Talkdesk shares the impact the pandemic has had on customer loyalty, changes the firm has made to its CX strategy, and other lessons that all businesses can learn from 2020.
The webinar examines:
<ul class="p-rich_text_list p-rich_text_list__bullet text text--16" data-indent="0" data-stringify-type="unordered-list">
<li data-stringify-indent="0">How Tuft &amp; Needle navigated shipping delays</li>
<li data-stringify-indent="0">The evolution of their brick and mortar strategy</li>
<li data-stringify-indent="0">CX advice for other DTC firms</li>
</ul>

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Register and watch the CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle Webinar.

CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle

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Tips for Optimizing the Returns Experience

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