Customer Success

David Phillips Selects Talkdesk to Provide Better Customer Experience

david phillips talkdesk

“Talkdesk’s modern, API-enabled platform seamlessly integrates with our existing systems and offers easy flexibility to leverage new functionality, as it becomes available, and deliver better customer experiences to our clients.” – Tom Darling, Group Systems Manager, David Phillips

Did you know that a home professionally staged typically will result in selling your home 62% faster and up to 20% more in sales price? I had my first experience with this when I was buying my home in Arizona in 2013. We looked at nine homes in one day, and the only home that was professionally staged with furniture and decorations was the one we purchased.

Many UK landlords, agents, developers and individuals turn to David Phillips to assist them. Established in 1998, David Phillips is the largest furnishing and services specialist in the UK.  Founders David and Phillip pioneered the concept of delivery, assembly and installation of replenishment products the next working day after they were ordered. They have grown quickly and have a great reputation, including being recognized by CityAM’s Leap 100 list of the most exciting, fast-growing companies to look out for in 2016.

“As we upgraded our back-end systems, we knew we wanted to stop having to support legacy, on-premises technology. It was important that we had an easy-to-use system to facilitate rapid on-boarding of new agents and could quickly make IVR and other system changes on-the-fly, without waiting for vendor support,” said Tom Darling, Group Systems Manager, David Phillips.

Read the David Phillips press release

One of the key reasons David Phillips chose Talkdesk was Talkdesk’s strong, out-of-the-box integration with Zendesk, which reliably and automatically displays account information to agents, allowing them to focus on the caller and provide fast, effective customer service. With Talkdesk for Zendesk, tickets are automatically logged with all relevant call data attached, reducing after-call-work and improving the overall efficiency of David Phillips customer service operations.

Additionally, with comprehensive reporting tools and easy access to this real-time data through Reporting & Analytics from Talkdesk, David Phillips’ customer service team can quickly identify anomalies and apply real-time course corrections through improved accountability and gamification reports.

“We are excited by David Phillips’ selection of Talkdesk as its contact center solutions provider and the foundation for its outstanding customer experience,” said Tiago Paiva, chief executive officer, Talkdesk. “Today’s forward-thinking enterprise organizations like David Phillips are making customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand.”

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Mariana Frutos Secos