SOLUTIONS BY INDUSTRY
Travel & Hospitality.
Deliver fast scalable customer service as the world reopens to travel with Talkdesk Vacation Now. Get it free for 3 months.
Help customers escape faster to the destination of their dreams.
As consumers prepare to leave their homes, visit loved ones, see the world, wine and dine, and celebrate life again, be prepared to deliver fast, scalable customer service with Talkdesk Vacation Now.
Get 3 months free. Offer expires September 1.
Easily scale services up as the industry rebounds.
Get a leading cloud contact center set up and agents onboarded from anywhere — in as little as 24 hours — so you can rapidly scale your staff and manage peak call volumes as the world reopens to travel. We’ll help you make the transition with a 90-day free account.
Offer expires September 1. This offer can not be combined with another Talkdesk offer or promotion.
"Talkdesk is simple to use and tailor to our needs, which enables us to streamline our processes, making our agents' jobs easier. With Talkdesk, we provide our hoteliers a more customized and exceptional customer experience."
Reach customers wherever they are.
Offer your customers more convenient ways to contact your business, without sacrificing high-quality, consistent service.
- Route conversations to the agent best suited to solve them quickly and correctly.
- Help customers help themselves and deflect call spikes with 24/7 automated self-service.
- Enable customers to interact across channels without having to repeat themselves.
- Send proactive notifications regarding flight changes, reservation reminders and more.
"Talkdesk’s adaptability and scalability accommodate TAP Air Portugal’s need to support more than 30 different markets and countries in six languages, often witnessing seasonal sky-high traffic peaks."
Everything you need to improve the customer experience.
Talkdesk bundles SMS, email, chat, social media, and more—so you can be everywhere your customers are.
Let the bots answer common questions and free up associates for more complex issues. Offer 24-7 automated self-service—in your IVR, mobile app, and website.
Touch base with the right details at the right time. Automatically send travel updates, reservation confirmations, and other customer communications.
Collect data from the customer experience—such as web or mobile activity, loyalty program, or location—to connect customers with the associate best equipped to help.
Proactively provide associates with real-time contextually relevant knowledge based on customer needs.
Analytics & Insights
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns—so you can anticipate customer needs and keep them coming back.
Dynamic product recommendations
Use AI to analyze customers’ past actions and uncover predictive opportunities to cross-sell, upsell, and targeted promotions.
Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.
Easily integrate across every facet of your technology ecosystem. Choose from over 50 integrations or build on our platform to tailor-make the perfect contact center solution.
Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on any device.
Rely on AI to accurately forecast distributed staffing needs and corresponding schedules.
PCI compliant and more
Talkdesk has more than 30 compliance certifications, including PCI and GDPR. Offer 24-7 automated self-service—in your IVR, mobile app, and website.
Global call quality
Connect to your customer with crystal-clear conversations, unmatched reliability, and personalization that reflects your brand.
Control your cloud deployment. Choose from public, private and hybrid options. Adhering to data sovereignty laws has never been easier.