Workforce Engagement
Agent Workspace.
Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.
Exceptional customer experiences start with the right agent experiences.
Talkdesk Agent Workspace unifies all the tools and data your agents need on a “single pane of glass,” providing streamlined workflows and rich customer context that empowers them to work more efficiently and effectively. It’s accessible from anywhere, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue.
A one-stop-shop for customer conversations.
Manage all inbound and outbound customer conversations with a single, unified interface. Important information and customer context are directly accessible every step of the way, and Talkdesk Agent Assist™ can help ensure the optimal customer outcome, every time.
Unparalleled agent productivity.
Streamline agent workflows by eliminating context-switching between browser tabs. Agent Workspace makes it easy to seamlessly transition between handling live interactions, managing voicemails and contacts, and completing after-call work.
Intuitive, personalized interfaces.
Reduce onboarding time and quickly develop power users with a consistent, intuitive user experience across every Talkdesk Workspace™. Organize and personalize your Agent Workspace to prioritize the applications, information, and integrations your agents need most.
"I can add an agent in 15 seconds, and there is no learning curve. We already hire agents who want to provide an excellent customer experience. They don’t have to waste time thinking about how to use Talkdesk. It just works."
EMILY DONOHMEGAN HAMILTON, CUSTOMER SERVICE MANAGER, ZUMIEZOE, TRAINING SPECIALIST, HOTEL TONIGHT
Integrate and automate your CX workflows.
Out-of-the-box integrations with Salesforce, Zendesk, ServiceNow, and more enable even greater efficiency. Sync contact information, update records, and automatically create tickets directly from your Agent Workspace.
Optimized for a distributed workforce.
Empower your agents to work from anywhere, on any device. Log in using any web browser, access an easy-to-install desktop client via single sign-on, or download Mobile Agent™ for on-the-go sales and support teams.