Agent Workspace.

Talkdesk Agent Workspace unifies all the tools and data your agents need on a “single pane of glass,” providing streamlined workflows and rich customer context that empowers them to work more efficiently and effectively. It’s accessible from anywhere, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue.

Manage all inbound and outbound customer conversations with a single, unified interface.  Important information and customer context are directly accessible every step of the way, and Talkdesk Agent Assist™ can help ensure the optimal customer outcome, every time.

Streamline agent workflows by eliminating context-switching between browser tabs. Agent Workspace makes it easy to seamlessly transition between handling live interactions, managing voicemails and contacts, and completing after-call work.

Reduce onboarding time and quickly develop power users with a consistent, intuitive user experience across every Talkdesk Workspace™. Organize and personalize your Agent Workspace to prioritize the applications, information, and integrations your agents need most.

Out-of-the-box integrations with Salesforce, Zendesk, ServiceNow, and more enable even greater efficiency. Sync contact information, update records, and automatically create tickets directly from your Agent Workspace.

Empower your agents to work from anywhere, on any device. Log in using any web browser, access an easy-to-install desktop client via single sign-on, or download Mobile Agent™ for on-the-go sales and support teams.