Supporting your CX business transformation.

Talkdesk pairs expertise and best practices generated from hundreds of customer transformations to put your team on track for success. Talkdesk’s implementation and expert services and certified implementation partners such as Accenture and PPT Solutions enable the people, processes, and technologies for a best-in-class CX.

Talkdesk starts a discovery phase by aligning your requirements and business rules with desired goals and outcomes. From there, Talkdesk designs a custom solution that puts your contact center on track for measurable success.

Speed to value, resources for your business transformation.

Go beyond more than 60 out-of-the-box integrations with expert services to connect Talkdesk with your existing customer experience technology stack, APIs for callback, reporting, and recording. Configure complex routing to ensure your customers always reach the best agent.

Talkdesk partners with a select group system integrators with deep experience migrating companies to the cloud as part of their digital transformation strategy. Our partners include Accenture and PPT Solutions who are ready to create and execute an implementation plan tailored to each company’s needs and designed to minimize disruption.

Outsource advanced administrative services, powered by our contact center consulting partners, to act as an extension of your admin team, solve for specific competency gaps, or help you flexibility scale based on market or seasonal demands. Our expert administrators help manage and optimize your contact center operations, leading to improved operational efficiency and better customer experiences.