Surveys.

Building a great customer experience starts by understanding your customers. Collect direct feedback and gather the insights you need to keep your customers happy.

Understand your customers’ sentiment after every interaction. Keep improving your company’s products and services by gathering unbiased customer feedback.

Increase response rates and get better insights by sending customer surveys immediately after an interaction using email, text message, or voice.

Take advantage of configurable reports and dashboards to correlate customer survey results with contact center data and easily identify areas for improvement and agent training.

Gather feedback from agents on customer mood at the end of every interaction for a more comprehensive view of customer sentiment. Compare this feedback with customer survey data to get clues on how to coach your agents.