Self-service.

Make it easy for your customers to get the right answers and solve problems at every touchpoint with intelligent apps that understand who they are and what they want to accomplish.

Strengthen CSAT and NPS with an intelligent customer assistant that delivers the answers customers need whenever they need them, while intelligently escalating complex issues to live agents.

Talkdesk Guide™ is an AI-powered self-service knowledge base that transforms the way businesses organize and provide answers and information to their customers and agents.

Studio™ provides a clear visual of the customer journey and allows non-technical stakeholders to create intelligent, context-driven IVR flows that deliver a frictionless customer experience.

Chatbots scale easily, offering a wide range of interaction types, from simple text and menus to conversations using natural language processing. Use a chatbot on any text channel, such as SMS, chat, social networks, and messaging apps.