Platform
Connections.
Integration builder
Build any integration in minutes to create the perfect customer experience.
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Seamless integrations. Seamless customer experiences.
Connections™ is a powerfully simple integration builder that lets you go beyond out-of-the-box integrations and connect Talkdesk to any third-party system in minutes. Integrate critical solutions, unique to your business or industry, to optimize performance and deliver a better customer experience.
Unified tools and data.
Quickly access customer data regardless of where it’s stored and allow your teams to swiftly perform tasks, without ever leaving Talkdesk.
Advanced querying.
Fetch context from external systems to build a multidimensional view of each customer and equip agents with all the information they need to drive rapid resolution.
"Talkdesk CX Cloud™ and Connections brings the power of integration and platform as a service into a single offering that ensures the reliable and secure integration of technologies to enable a high quality customer experience with a strong return on existing technology investments."
mark smith, CEO & Chief research officer, ventana research
End-to-end automation.
Unlock data from any system and use it to orchestrate automated workflows, such as context-driven routing or targeted marketing offers.
Simple configurations.
Integrate at lightning speed using a low-code, web-based interface, and simple configuration to quickly connect, test, and deploy.
