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PLATFORM

Talkdesk iQ.

AI so simple, all you see is results.

Talkdesk Iq Home

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Put the power of AI to immediate use.

Talkdesk iQ runs seamlessly in the background, revealing insights and presenting recommendations to help you effortlessly take care of business.

Talkdesk Iq Ai Infused Cloud Contact Center Platform

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AI-infused cloud contact center platform.

We’ve embedded AI in our products to deliver visible results that improve customer and agent engagements, contact center operations, and decision making.

Talkdesk Iq Interactions

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Mines billions of interactions.

By cultivating data from billions of interactions, Talkdesk iQ leads to actionable discoveries and customer insights which drive predictive recommendations and optimize agent and contact center efficiency.

Talkdesk Iq Better Customer Experiences Ai

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Better customer experiences with AI.

Intelligent tools and applications, powered by Talkdesk iQ, help you proactively manage your contact center operations.

Talkdesk iQ powers.

Talkdesk Live

An API-based, flexible, live dashboard platform that enables contact center leaders to focus on what matters most.

Analytics & Insights

Tap into data from any point of the customer journey and make better business decisions with real-time dashboards and comprehensive benchmarking.

Omnichannel

Simplify communication across a wide range of integrated channels with unified reporting and an intuitive interface.

Mobile

Empowering contact center agents to engage with customers anytime, anywhere, and from any device.

Self-service

Design effective and efficient tools for customers to help themselves without any APIs or coding required.

Studio

Easily design visual call flows that align with your business needs.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 603 reviews and ratings on

Wednesday 15th Nov, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Tuesday 29th Aug, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Friday 4th Aug, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Monday 31st Jul, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Thursday 27th Jul, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Tuesday 25th Jul, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Friday 21st Jul, 2023

Integrates well with Salesforce.

Zachary Metzger

Wednesday 19th Jul, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

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