We’re constantly innovating so you stay ahead.
Our culture of innovation feeds your customer experience obsession.
We’re serious about innovation—disruptive innovation that ends bad customer service. Innovation that enables every customer interaction to be an experience that matters. Innovation that fuels your CX obsession. Solutions that fundamentally change the way you service and support your buyers, customers, and employees. Breakthrough innovation that dramatically changes the contact center industry. We are the contact center platform for CX-obsessed companies.
Talkdesk secures $143M in Series C funding.
Series C funding reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands in today’s environment. The new funding brings Talkdesk valuation to $3B+.
Talkdesk expands offering with a complete suite of WEM solutions.
Talkdesk Workforce Engagement Management™ is an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.
Talkdesk makes Quality Management smarter.
With Talkdesk Quality Management™, it’s never been easier to evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver great customer experiences.
Get a complete picture of every interaction with Talkdesk's new recording capabilities.
Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.
Talkdesk introduces Speech Analytics to make every word count.
Talkdesk Speech Analytics™ uses AI to understand customer intent, automate call quality monitoring, and improve agent performance, so you never miss an opportunity to improve the customer experience.
Talkdesk launches custom integrations in minutes with Connections.
Connections™ extends Talkdesk’s “clicks, not code” philosophy, reducing demand on IT teams to build, test, and deploy new integrations. With Connections, enterprises can integrate their contact center to any third-party system using simple configurations right from within the Talkdesk CX Cloud interface.
Talkdesk announces CX Cloud.
Talkdesk CX Cloud™ is an end-to-end customer experience solution, with the most comprehensive native suite of contact center apps on a single platform. The solution includes apps for Customer Engagement, Workforce Engagement, Enterprise Collaboration, AI & Knowledge, and Analytics & Insights.
Talkdesk CXTalent—the first and only contact center gig economy.
Talkdesk CXTalent™ is a gig economy that connects individuals seeking remote jobs with companies hiring contact center workforce, creating a global talent pool. AI recommends best-fit profiles and helps organizations hire candidates who are Talkdesk Academy™ trained, certified, and ready to work.
Talkdesk launches Guardian—the industry’s first contact center security suite.
The first-of-its-kind contact center security suite, Guardian™ includes a comprehensive set of tools that lets you proactively monitor contact center actions, analyze patterns in user behavior, and control access to sensitive data.
Talkdesk expands cloud flexibility with new full suite of deployment options.
With Talkdesk Flexible Deployment™, enterprises can quickly transition their contact center to the cloud for business continuity. A broad set of deployment options allows brands to preserve infrastructure investments, meet industrial and local data regulations, and improve their customer service.
Talkdesk allows companies to choose their cloud geographic deployment zone.
With Talkdesk Regional Cloud™, enterprises can now choose their cloud location to take advantage of everything a cloud-native contact center built on a global cloud infrastructure can offer and stay compliant with local or industry data regulations and customer requirements.
Talkdesk extends deployment options to enterprise-class cloud providers.
Talkdesk Select Cloud™ is a cloud-agnostic solution focused on helping enterprises reduce costs and improve performance. Talkdesk Select Cloud includes all the innovative functionalities of an end-to-end cloud-native contact center provider of choice.
Talkdesk launches Proxy, a backup system for contact centers.
Proxy is a reliable backup system that supports key contact center capabilities. It provides automatic failback to our geographically redundant, secure Global Communications Network so businesses are always on.
Talkdesk Studio offers full control to customize IVR and routing.
Talkdesk launches Studio Functions, a new routing design capability that offers limitless customization options allowing enterprises to optimize customer journeys and deliver more efficient and frictionless experiences.
Talkdesk strengthens business intelligence customization with custom calculations.
With Talkdesk Explore™ companies can now track virtually any KPI by combining over 900 metrics and dimensions. Explore helps to fine-tune custom reports and dashboards and quickly discover insights to inform the right decisions faster.
Talkdesk Guide transforms the way companies provide information to customers and agents.
Guide is an AI-powered, self-service knowledge base that allows companies to help their customers and agents help themselves. Level up your customer self-service while empowering every agent to provide great customer experiences.
Three months of free access to Talkdesk Boost for Business Continuity.
Talkdesk announced it’s providing Boost for free for three months to help companies accelerate the support of remote, work-from-home contact center staff in response to the COVID-19 outbreak.
Talkdesk enhances Outbound Dialer suite for efficient and compliant customer outreach.
Talkdesk announced three enhancements to its cutting-edge, AI-infused Outbound Dialer suite. The new native Predictive Dialer, new Proactive Notifications and enhanced Salesforce Dialer integration offer Talkdesk customers a variety of options to proactively connect with their current and prospective customers in an efficient and compliant manner.
Talkdesk Virtual Agent delivers customer self-service with the power of AI.
Enterprises can now deliver 24/7 intelligent voice self-service with Talkdesk Virtual Agent™, a customer assistant that autonomously solves customer issues with a human-like experience.
Talkdesk to revolutionize contact center industry with 20 products in first 20 weeks of 2020.
The Talkdesk 20-in-20 program rolls out in a series of announcements beginning with Virtual Agent, continues with a steady cadence of market-disrupting announcements, and concludes in April with significant news, disclosures, and celebrations at Opentalk 2020.