There are no results!

There are no results.

Please, try different search words.

There are no results for {{search_query}}

2020 Talkdesk contact center KPI benchmarking report

hero

If you have an Ad Blocker installed, it may be causing issues to load content. Please pause or turn off the AdBlocker setting on this page to view this content.
Thank you, enjoy your experience!

Oops! Looks like there's an issue loading your content experience.

The coronavirus (COVID-19) outbreak led to a major transformation in the way companies do business.
Contact centers were no exception and thus having the right KPIs, as well as the tools to track and take action, is paramount for contact centers.
The 2020 Talkdesk Contact Center KPI Benchmarking Report explores the role of KPIs, how to define and act upon them, so you can discover the measures that can make your contact center ready for the challenges of the future.
You will learn:
<ul class="ak-ul text text--16">
<li>
5 most relevant inbound contact center KPIs and how to establish benchmarks
</li>
<li>
The role and value of key performance indicators
</li>
<li>
10 steps to define your contact center KPIs
</li>
<li>
How to prepare your contact center for times of uncertainty
</li>
</ul>

side_form

"New Normal" Is Now Normal: Navigating a Future of Hybrid Workforces

The inner circle guide to AI, chatbots & machine learning

How 'human-in-the-loop' technology democratizes AI model training

The customer experience (CX) revolution in retail

card_related

Download the 2020 Talkdesk contact center KPI benchmarking report Report.

2020 Talkdesk contact center KPI benchmarking report

test

You might also be interested in:

"New Normal" Is Now Normal: Navigating a Future of Hybrid Workforces

The inner circle guide to AI, chatbots & machine learning

How 'human-in-the-loop' technology democratizes AI model training

The customer experience (CX) revolution in retail