AI & Knowledge

Customer assistance.

With chatbot builder, you can automate the most repetitive tasks and let agents focus on delighting customers.

Self-service has never been easier.

When your customers don’t want to wait for an agent, chatbots provide fast resolution for happier customers and lower operating costs.

Reduce contact center costs.

Redirect customers who have routine requests away from live-agent support to self-service for up to a 60% savings on your support costs.

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Improve efficiency and CSAT.

Chatbots are instantaneous and they significantly improve response time, first contact resolution, and customer satisfaction.

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"Chatbot conversations will deliver $8 billion in cost savings by 2022."

Juniper Research

Build chatbots with clicks. Not code.

With chatbot builder, non-technical users can build multiple chatbots easily.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 603 reviews and ratings on

Wednesday 15th Nov, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Tuesday 29th Aug, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Friday 4th Aug, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Monday 31st Jul, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Thursday 27th Jul, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Tuesday 25th Jul, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Friday 21st Jul, 2023

Integrates well with Salesforce.

Zachary Metzger

Wednesday 19th Jul, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Related resources.

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