AI & KNOWLEDGE

Virtual Agent.

Talkdesk Virtual Agent™ is an AI-powered conversational assistant that autonomously solves customers’ issues with a human-like experience.

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Service your customers 24/7 with an intelligent assistant.

Strengthen customer satisfaction and net promoter score with an intelligent assistant that delivers the answers customers need, whenever they need them while intelligently escalating complex issues to live agents.

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Around the clock conversational self-service.

Reduce customer frustration and enhance satisfaction by leveraging intelligent voice self-service to meet customer needs any time, any day.

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Reduce costs with autonomous customer assistance.

Combine human-like voice experience with intelligent automation to solve customer issues without the need for agent intervention.

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Turn agents into experts.

Free agents from routine tasks and engage them to become specialists in solving complex issues and delivering great customer experiences.

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Talkdesk Virtual Agent features.

Insightful answers

Find and deliver answers to customer issues, any time of the day, without a live agent.

Intelligent call handoff

Identify complex issues and escalation situations and handoff calls to human agents.

Conversational automation

Recognize inquiries that require action and perform tasks on the Talkdesk platform or external systems.

Unified with agent interface

Benefit from a contextualized handoff providing interaction topics and escalation cause within agent interface.

Contextualized aftercall scheduling

Identify and manage unsolved requests, creating and allocating tickets to the appropriate agents.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 602 reviews and ratings on

Wednesday 15th Nov, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Tuesday 29th Aug, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Friday 4th Aug, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Monday 31st Jul, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Thursday 27th Jul, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Tuesday 25th Jul, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Friday 21st Jul, 2023

Integrates well with Salesforce.

Zachary Metzger

Wednesday 19th Jul, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Related resources.

Improving customer experience with a virtual agent

Artificial Intelligence

Virtual Agent.

Service your customers 24/7 with an intelligent assistant.

Around the clock conversational self-service.

Reduce costs with autonomous customer assistance.

Turn agents into experts.

Talkdesk Virtual Agent features.

Insightful answers

Intelligent call handoff

Conversational automation

Unified with agent interface

Contextualized aftercall scheduling

Customers love Talkdesk.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Integrates well with Salesforce.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Related resources.

Improving customer experience with a virtual agent

3 steps to infusing AI in the contact center

Three Steps to Infusing AI in the Contact Center: Walk Before You Run

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