AI & KNOWLEDGE
Virtual Agent.
Talkdesk Virtual Agent™ is an AI-powered conversational assistant that autonomously solves customers’ issues with a human-like experience.
Service your customers 24/7 with an intelligent assistant.
Strengthen customer satisfaction and net promoter score with an intelligent assistant that delivers the answers customers need, whenever they need them while intelligently escalating complex issues to live agents.
Around the clock conversational self-service.
Reduce customer frustration and enhance satisfaction by leveraging intelligent voice self-service to meet customer needs any time, any day.
Reduce costs with autonomous customer assistance.
Combine human-like voice experience with intelligent automation to solve customer issues without the need for agent intervention.
Turn agents into experts.
Free agents from routine tasks and engage them to become specialists in solving complex issues and delivering great customer experiences.