Customer Engagement
Omnichannel.
Talkdesk Omnichannel™ empowers contact centers to quickly identify, route, and respond to customer support issues across multiple channels.
Meet your customers where they are.
Engage with customers in their channel of choice.
Talkdesk Omnichannel™ provides integrated customer support through SMS, live chat, email, social messaging, and more.
Simplify communication with a unified interface.
Move seamlessly across channels within a single interaction and give agents quick access to customer profile information, ensuring a responsive, personalized experience.
"Omnichannel also delivers broad social listening capabilities and an intuitive Chatbot builder that enables non-technical users to instantly build chatbots, powered by Talkdesk iQ."
FROST & SULLIVAN BEST PRACTICES AWARD, Product Line Strategy Leadership 2019
See actionable insights across all channels.
Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.
"Omnichannel strategies have the biggest impact on CX capability."
2017 Dimension Data Report
Launch a chatbot in minutes.
Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support.
If you can set up a social media profile, you can build a Talkdesk Chatbot. Simple.