Customer Engagement
Omnichannel.
Talkdesk Omnichannel™ empowers contact centers to quickly identify, route, and respond to customer support issues across multiple channels.
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Meet your customers where they are.
Engage with customers in their channel of choice.
Talkdesk Omnichannel™ provides integrated customer support through SMS, live chat, email, social messaging, and more.
Simplify communication with a unified interface.
Move seamlessly across channels within a single interaction and give agents quick access to customer profile information, ensuring a responsive, personalized experience.
"Omnichannel also delivers broad social listening capabilities and an intuitive Chatbot builder that enables non-technical users to instantly build chatbots, powered by Talkdesk iQ."
FROST & SULLIVAN BEST PRACTICES AWARD, Product Line Strategy Leadership 2019
See actionable insights across all channels.
Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.
"Omnichannel strategies have the biggest impact on CX capability."
2017 Dimension Data Report
Launch a chatbot in minutes.
Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support.
If you can set up a social media profile, you can build a Talkdesk Chatbot. Simple.
Customers love Talkdesk.
Rated 8.2 out of 10 based on 602 reviews and ratings on
