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Contact center solutions for business process outsourcing.

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Talkdesk for BPOs.

Giving you the business agility to support your clients with always-on customer support.

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On-demand business agility.

Talkdesk CX Cloud™ offers the broadest portfolio of cloud contact center applications on a single platform. CX Cloud gives you an immediate competitive advantage in terms of speed, operational efficiency, agility, and cost-effectiveness.

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Talkdesk for BPOs features.

Win with the broadest product portfolio

An end-to-end solution that includes IVR/ACD, Omnichannel, WFM, Call Recording, Mobile, Outbound, AI, and more on a single platform.

Business continuity across every channel

Deliver fully integrated omnichannel customer support, including chat, email, social, and messaging apps.

Ramp with the fastest deployment time

Deploy in as little as 24 hours and ramp agents with an intuitive app that requires virtually no training.

Scale Up and Down With Ease

Add or remove agents, update IVR menus, manage phone numbers and more with just a few clicks of a mouse.

Instant Integrations Out-of-the-Box

60+ out-of-the-box integrations with top business tools and an integration builder to enable any integration in minutes.

Supercharge your on-premises ACD

With Talkdesk Boost you can “cloudify” your agents without ditching your legacy ACD, improving efficiency, agility, and business continuity.

Your partner for success.

Talkdesk’s mission is to be the domain expert in scaling our customers’ contact center teams. CXTalent™ is a program in which we partner with a select number of BPOs to augment our technology with staffing resources, with a referral revenue share. We also provide a gig economy platform that connects job seekers with contact center employers. Interested in joining the team?

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