SOLUTIONS BY BUSINESS TYPE
test mariana Enterprise solutions.
Talkdesk provides a secure and reliable AI-powered contact center solution for enterprises looking to build an iconic brand through exceptional customer experience.
The cloud contact center for the modern enterprise.
Modern customers demand more from the companies they do business with. To stay relevant, enterprises must meet their needs today and anticipate their expectations tomorrow.
Talkdesk was built to give businesses the best of both worlds: a quickly deployed, intuitive solution that leverages AI and rapid innovation.
Experience the future. Today.
Enterprise-class performance.
AVAILABLE
0
Security and data team
SECURE
0+
Security certifications
SCALABLE
0
Seconds to provision a new agent
RELIABLE
0%
Uptime SLA
Break down technology siloes.
Your technology stack is constantly growing. Your contact center needs to leverage the data in all those systems for a contextual and highly personalized customer experience.
Talkdesk integrates with popular business tools using clicks, not code, and has open APIs for custom integration.
Accelerate your digital journey.
Being a modern enterprise means engaging with customers where they prefer.
Talkdesk Omnichannel enables agents to field customer inquiries across a variety of channels, without losing context if the conversation moves from one channel to the next.
Peloton reduced missed inbound opportunities by 50%.
Zumiez leveraged real-time analytics to improve service levels by 15%
Turn advanced reporting insights into action.
Stay ahead of the curve with a full suite of AI-powered reporting and analytics tools.
Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action.
Forecast and plan your workforce effectively.
It is impossible to properly staff your contact center and respond to changing scenarios with outdated tools and processes. Talkdesk Workforce Management uses AI to help you plan and manage your contact center’s changing conditions.
Powering the world’s top companies.
The Total Economic Impact™ Of Talkdesk.
Learn how Talkdesk enterprise cloud contact center delivered an ROI of 346%.