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<img alt="" class="alignnone wp-image-9584" decoding="async" height="38" loading="lazy" sizes="(max-width: 248px) 100vw, 248px" src="https://www.talkdeskqa.com/pt-br/app/uploads/2019/01/logos-webinar-website.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskqa.com/talkdesk_com/2019/01/21152722/logos-webinar-website.png 442w, https://infra-cloudfront-talkdeskcom.svc.talkdeskqa.com/talkdesk_com/2019/01/21152722/logos-webinar-website-221x34.png 221w" width="248"></img>
Featuring:
Patrick Russell, Principal of Product Innovation Marketing at Talkdesk 
Sheila McGee-Smith, Founder, McGee-Smith Analytics
Creating or maintaining a modern call center requires you to stay up to date on innovation and proven principles. Watch this on-demand webinar to gain in-the-know insight from some of the industry’s premier thought leaders on this year’s must-haves. Transforming any operation can take time, but with these helpful insights you will walk away from this webinar with some useful suggestions to finalize your 2019 game plan.
You will learn:
<ul class="text text--16">
<li>How to cultivate an agent-first attitude</li>
<li>The role AI will play</li>
<li>How priorities around metrics are shifting</li>
<li>Why CCaaS is becoming the de facto standard</li>
<li>Why you can’t ignore Generation Z</li>
</ul>

Fill out the form to listen to the recording!

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Register and watch the 5 Must-Haves for the 2019 Call Center Webinar.

5 Must-Haves for the 2019 Call Center

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