AI & KNOWLEDGE
Agent Assist.
Agent Assist™ uses AI to help agents with intelligent guidance, recommending next best actions to quickly resolve complex customer issues.
Make every agent your best agent.
Deliver great customer experiences every single time by empowering your agents with a personalized assistant that listens, learns, and helps with every single conversation.
Reduce agent effort.
Eliminate search and browsing tasks, and proactively deliver information and next best actions in one simple interface.
"Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction."
Dale Sturgill, VP Contact Center Operations, EmployBridge
Reduce manual supervision and assistance.
Leverage automated assistance and reduce agent-supervisor ad-hoc interactions, giving supervisors more time to focus on workforce engagement activities.
Improve agent proficiency and accuracy.
Reduce short- and long-term training efforts through real-time error identification. Eliminate busywork with Smart Note technology and improve handle time with in-app automation.