AI & KNOWLEDGE

Agent Assist.

Agent Assist™ uses AI to help agents with intelligent guidance, recommending next best actions to quickly resolve complex customer issues.

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Make every agent your best agent.

Deliver great customer experiences every single time by empowering your agents with a personalized assistant that listens, learns, and helps with every single conversation.

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Reduce agent effort.

Eliminate search and browsing tasks, and proactively deliver information and next best actions in one simple interface.

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"Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction."

Dale Sturgill, VP Contact Center Operations, EmployBridge

Reduce manual supervision and assistance.

Leverage automated assistance and reduce agent-supervisor ad-hoc interactions, giving supervisors more time to focus on workforce engagement activities.

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Agent Assist Expedite Agent Proficiency Accuracy

Improve agent proficiency and accuracy.

Reduce short- and long-term training efforts through real-time error identification. Eliminate busywork with Smart Note technology and improve handle time with in-app automation.

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Talkdesk Agent Assist features.

Next best actions and real-time shortcuts

Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.

Smart notes and automatic data entry

Systematically recognize and enter all key aspects of an interaction into the conversation notes.

In-app automations

Perform tasks and capture customer information inside any integrated application, without ever leaving Talkdesk’s interface.

Script adherence monitoring

Monitor and alert agents with suggested corrections if entered information doesn’t match the conversation.

Escalation assistance

Identify interaction warning signs and suggest escalation to protect the customer experience while providing automated escalation summary points.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 602 reviews and ratings on

Wednesday 15th Nov, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Tuesday 29th Aug, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Friday 4th Aug, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Monday 31st Jul, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Thursday 27th Jul, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Tuesday 25th Jul, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Friday 21st Jul, 2023

Integrates well with Salesforce.

Zachary Metzger

Wednesday 19th Jul, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Related resources.

3 Ways to Simplify Your Contact Center in 2019

On-demand Webinar

Agent Assist.

Make every agent your best agent.

Reduce agent effort.

"Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction."

Reduce manual supervision and assistance.

Improve agent proficiency and accuracy.

Talkdesk Agent Assist features.

Next best actions and real-time shortcuts

Smart notes and automatic data entry

In-app automations

Script adherence monitoring

Escalation assistance

Customers love Talkdesk.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Integrates well with Salesforce.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Related resources.

3 Ways to Simplify Your Contact Center in 2019

Talkdesk Agent Assist

Contact Center Agent Performance: No Room for Sacrifices

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