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INTEGRATION

Talkdesk for Microsoft Teams.

Talkdesk for Microsoft Teams uses customizable alerts and notifications to give agents quick insight into every customer interaction.

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Talkdesk Integrations Microsoft Teams
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Keep a pulse on your contact center.

Stay on top of changing contact center conditions by delivering agents real-time alerts and notifications directly in Microsoft Teams.

Respond to Contact Center Events in Real Time
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Respond to contact center events in real-time.

Easily set up dozens of pre-built and customizable alerts based on virtually any contact center event, such as when a voicemail is left or when the queue waiting time surpasses a designated threshold.

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Streamline Internal Communications
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Streamline internal communications.

Get in front of agents quickly by presenting real-time contact center notifications directly in Microsoft Teams. Agents can stay focused on the task at hand while keeping a pulse on what’s happening in the contact center.

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Keep Everyone Loop
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Keep everyone in the loop.

Notify an agent or a team about relevant contact center events to make sure customers’ questions are answered by the right agents at the right time.

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Talkdesk for Microsoft Teams features.

Real-time alerts

Easily set up and leverage pre-built and customizable contact center alerts.

Instant notifications

Quickly notify agents of changing contact center conditions directly in Microsoft Teams.

Easy setup

Get started with Talkdesk for Microsoft Teams in a matter of minutes with a few simple clicks.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 602 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

1 star2 star3 star4 star5 star

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

1 star2 star3 star4 star5 star

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

1 star2 star3 star4 star5 star

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

1 star2 star3 star4 star5 star

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

1 star2 star3 star4 star5 star

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

1 star2 star3 star4 star5 star

Integrates well with Salesforce.

Zachary Metzger

1 star2 star3 star4 star5 star

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Related resources.

5 Must-Haves for the 2019 Call Center

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5 Must-Haves for the 2019 Call Center
The Official Guide to Contact Center Terms in 2019

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The Official Guide to Contact Center Terms in 2019
Why Companies Love Working With Talkdesk

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Why Companies Love Working With Talkdesk

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