Global Communications Network.

Talkdesk Global Communications Network™ (GCN) delivers the industry’s highest reliability and call quality in the cloud contact center industry, backed by the first and only 100% uptime SLA.

Talkdesk offers an unmatched 100% uptime SLA, so your customers can always reach you no matter what.

With 9 data centers strategically distributed around the world, we prioritize redundancy, availability, and resiliency on every level for a truly global, enterprise-grade network. Wherever your agents are, we connect to the closest data center and provide high-quality alternative routes for extraordinary accessibility.

Talkdesk is the first cloud contact center to receive ISO 22301 certification for Business Continuity Management. The Infrastructure and Operations team is available 24/7 to oversee our automated backup plan should an unforeseen event occur.

Talkdesk Proxy™ is our fully redundant, secure communications platform (CPaaS) that’s ready in the event of an unexpected disruption, adding an extra layer of resilience to our service. 

Our global low latency architecture ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitter, and delay and backed by industry-leading MOS scores.