Security and compliance.

Have full visibility into agent activities and proactively monitor your contact center security with Talkdesk Guardian™. With detailed reports and AI-generated dashboards, you can manage internal and external security threats, wherever your agents are located.

Whether you have a fully-remote or hybrid workforce, you can continue securing your contact center operations.

Talkdesk holds more than 30 certifications to ensure your business and customer data are always secure and aligned with rigorous security frameworks and privacy laws. A dedicated security team works every day to strengthen our security posture, closely monitoring potential threats and conducting regular audits of our system.

Talkdesk is the first and only cloud contact center platform to receive the ISO 22301 certification for Business Continuity Management. This certification attests to our commitment to keeping the platform safe and operational at all times for our customers.

Easily and securely manage credit card transactions over the phone with Talkdesk PCI Payment™.

Learn how to include oversight of agent activities and productivity in your security best practices using Workforce Engagement tools.