Guide.

Today’s customers expect to get their questions answered on their own terms through self-service channels. Talkdesk Guide™ is an AI-powered, self-service knowledge base that helps you level-up your customer self-service while helping every agent to provide a great customer experience.

Guide uses AI and natural language processing to understand the context of customers’ requests and deliver the most relevant knowledge base content in real-time.

A great knowledge base doesn’t just assist customers, it serves your entire organization. Pair Guide with Talkdesk’s Agent Assist™ to present agents with the most relevant content during a call so they can deliver a more personalized.

Guide leverages community-generated content and an intuitive drag-and-drop interface to help you easily create new content. With Guide’s rich analytics and AI-powered recommendations you always know which articles to improve and how.

With deep analytical insights, automatic article ranking, faster agent onboarding, machine learning for content improvement recommendations, and more, Guide isn’t your average knowledge base.

Your business is an untapped knowledge source. Guide uses AI to synthesize information and data distributed across your company’s siloed databases, FAQs, and third-party knowledge bases to deliver better content to agents and customers.