ANALYTICS & INSIGHTS

Explore.

Turn insights into results with Talkdesk Explore™.

Powerful insights for data-driven customer support.

Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. Transform raw data and information into actionable insights in minutes.

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Choose how you view your data.

Leverage a combination of pre-built and fully customizable reports, dashboards, and metrics, to track virtually any measure with just a few clicks.

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"Talkdesk’s reporting capabilities are one of the most important features. Management has been greatly enhanced by the use of custom reports."

GORDON JAMES, SENIOR MANAGER OF CUSTOMER OPERATIONS, BOINGO

Make the right decisions. Faster.

Gain visibility into your data to quickly uncover patterns, drill down into specifics, and make better, more informed business decisions.

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Intelligent insights for everyone.

Improve customer journeys and agent performance by leveraging AI-powered topic analysis and IVR optimization recommendations, for a 360º view of every interaction.

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Talkdesk Explore features.

Pre-built reports and dashboards

Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.

Create reports and dashboards

Create fully customized reports and dashboards with just a few clicks, not code.

Custom calculations

Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate, and report on virtually any measure.

Scheduled reports

Build, schedule, and deliver any report to the right audience on a tailored cadence.

AI-driven analytics

Optimize customer journeys with advanced pre-queue and IVR metrics and enrich conversations with topic analysis.

Explore API

Reveal valuable customer journey trends by integrating Talkdesk-generated data with data from other systems, including any BI tool.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 603 reviews and ratings on

Wednesday 15th Nov, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Tuesday 29th Aug, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Friday 4th Aug, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Monday 31st Jul, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Thursday 27th Jul, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Tuesday 25th Jul, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Friday 21st Jul, 2023

Integrates well with Salesforce.

Zachary Metzger

Wednesday 19th Jul, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Related resources.

On-demand Webinar

Product Demo: Talkdesk Explore

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