Live.

Make timely and better-informed decisions to drive contact center performance with Talkdesk Live™. Customize dashboards, set alarms, and share live performance metrics to track your KPIs in real-time and motivate teams to deliver an outstanding customer experience.

Identify trends, detect performance pitfalls, and take action instantly allocating resources to provide the best experience for your customers.

Set meaningful alarms to monitor call performance at all times. Drop into calls in real-time to coach agents or talk to customers directly for superior results, even in challenging interactions.

Get the visibility on the KPIs you need like service level, abandon rate, wait time, handle time, and more to make informed decisions fast. Create your own dashboards and customize visualizations to supervise performance at all times.

Stimulate a performance-driven culture by giving your team constant visibility into their results against targets in real-time.