Customer Engagement
Outbound Dialer.
Improve agent connect rates and drive more proactive customer engagement with Talkdesk Outbound Dialer™.
Make customer connections that count.
Reach out to customers across voice and digital channels for more personalized, proactive engagement.
Maximize productivity with predictive dialing.
Predictive dialing can increase the number of outbound calls by 200-300% and drive revenue by bumping connect rates from 5 to 15 an hour.
Intelligently pace outbound call volume and filter out unproductive calls, such as voicemail, busy signals, and no answers for maximum productivity.
Manage campaigns with ease.
Deploy campaigns in minutes and manage them with familiar Talkdesk usability—no special skills needed.
Upload and manage lists multiple ways.
Set up your calling list in a snap. You can upload a CSV file or push records from Salesforce, other CRM, or business systems via an API. Web leads can be inserted into a running campaign and dialed immediately, so you win the race on a hot lead.
Pace your productivity with Salesforce dialer integration.
Focus on the connections that count with Salesforce dialer integration.
Dial down a list sequentially with power and preview dialing options to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual click-to-calling.
Deliver automated, proactive notifications.
Create stronger customer relationships while decreasing inbound call volume and save money with proactive, personalized, and automated communications via voice or SMS.
Proactive notifications are the perfect tool for fraud alerts, appointment reminders, shipping status updates, delivery confirmations, and much more.
Fully integrated with Talkdesk capabilities.
Boost your outbound campaigns with Workspace integration, advanced call monitoring, CRM integration, unified reporting, and more.