Workforce Engagement Management

Call Recording.

Get the insights and accountability your contact center needs with encrypted voice and screen recording.

Call Recording
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A complete picture of every customer interaction.

Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.

Voice And Screen Recording, Better Together
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Voice and screen recording, better together.

Synchronized playback of voice and screen recordings provides the context to holistically evaluate customer interactions, ensure compliance, and provide detailed feedback to improve agent performance.

Manage Recordings Your Way
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Manage recordings your way.

Maintain compliance with complete control of your recording and storage preferences. Pause and resume live recordings, customize recording and retention settings, and store calls for as long as you need them, on your cloud or ours.

Michael Zurat, Director of Engagement Solutions, Cognosante
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Pause and Resume Recordings

Agents can pause and resume call recordings with a single click to preserve customer privacy and ensure compliance.

Identify Areas Of Improvement
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Identify areas of improvement.

Take advantage of visualized waveform playback to easily identify key areas of recordings to review like cross talk or silence. Leverage Talkdesk Speech Analytics™ to analyze recordings based on topics, keywords, customer sentiment, and more.

Seamlessly Integrated With Quality Management
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Seamlessly integrated with Quality Management.

With Talkdesk Quality Management™ you can review recordings, fill out scorecards, and add time-stamped annotations for agents to review. All from a single, intuitive user interface.

Customers love Talkdesk.

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