Workforce Management.

Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.

Simplify and automate the process of forecasting, staffing, and scheduling, so that your supervisors and resource planners can spend less time struggling with technology, and more time getting results.

Anticipate customer demand and plan more effectively with accurate, omnichannel forecasts based on historical and real-time data. Manually edit forecasts and make intraday adjustments on the fly.

Generate optimized schedules designed to improve your operational efficiency and quality of service. Talkdesk’s powerful scheduling algorithm automatically accounts for agent skills and scheduling rules as it simulates and evaluates up to 20,000 potential schedules per second.

Improve the agent experience with a mobile-optimized user interface and a unique chatbot designed to quickly process open-ended change requests.

Support flexible working arrangements with customizable shift templates and break rules.

Implementing traditional workforce management solutions can be a notoriously slow and expensive process.

With Talkdesk you can quickly import and synchronize your contact center data, automatically create settings and configurations, and train new users in no time.