Messaging.

Integrate your contact center solution and collaboration tools to easily share knowledge, solving customer problems faster, and improving customer experience.

With Agent Desktop, agents can instantly find and message peers, supervisors, or subject matter experts for help without disrupting the customer experience.

Automate alerts and insights from Talkdesk into Slack or Microsoft Teams  to escalate at-risk SLAs or triage VIP customer incidents. Real-time notifications ensure employees respond to issues and opportunities as they happen and teams stay informed.

Increase productivity by bringing greater functionality and flexibility into the business apps employees use every day. Integrate your contact center and your collaboration tools for easier access, faster onboarding and training, and stronger teamwork across departments and teams.

Real-time cross-functional collaboration orchestrates talent and expertise to solve customer problems. Engage teams with the heart of your business—the customer.

Connect your phone system and carrier to Talkdesk for seamless calls, transfers, conferencing, and routing between the contact center and the enterprise.