Talkdesk CXTalent
Find your next great opportunity.
Sign up to be matched with innovative companies that need people like you to help deliver amazing customer experiences — all from the comfort of home.
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Companies need you — they just haven’t found you yet.
Start a job that lets you work from home and set your own hours. Talkdesk CXTalent™ brings you together with companies hiring contact center agents and managers to provide customer service or sales. There’s no experience required; but we’ll hook you up with free training and certifications to help you build your skills and hit the ground running. Sign up today and you could become a customer experience (CX) professional tomorrow.
You could work for leading companies like these.
Put your best foot forward.
We love showing our best selves and CXTalent helps you do just that. Share your skills and declare your strengths in a job seeker profile that spotlights your talents to hiring companies.
Set yourself up for success.
Anyone can learn new tricks. Take advantage of free online courses and certifications to hone new skills and perfect existing ones. Talkdesk Academy will help you stand out as an asset to any company.
Find that perfect match.
They say finding a job is like dating, and we’re making sure that experience is great from start to finish. Set your pay expectations, available work hours, and special skills up front to connect with companies whose business needs align with your personal and professional requirements.
Set your sights on the future.
CXTalent connects you with leading companies fast, but it also sets you up for success long-term. Advance your career and increase your earning potential through hands-on experience combined with deeper training.
You have questions, we have answers.
Tell me more about how CXTalent works.
What is CXTalent?
Talkdesk CXTalent is an online platform that connects job seekers like you with the world’s most innovative companies to answer incoming customer questions and deliver great customer experiences (CX).
Is CXTalent only for contact center professionals?
CXTalent is built for any job seeker, regardless of background or prior experience. While some companies hiring on CXTalent are looking for people with prior contact center experience, each company is unique, hiring for a variety of contact center roles (for example, support agents, outbound sales representatives or customer service supervisors), and open to a diverse range of skills. Take advantage of our free online training programs to develop the skills that make a great contact center employee — and earn certifications you can use on your profiles to show hiring managers you know your stuff!
Can I work from home?
Yes! Job seekers can work from anywhere in the world, in the comfort of their own home.
What are the basic requirements?
All you need is a stable internet connection, good microphone, and a quiet place to work. No special equipment required!
How do I get started?
Getting started is easy. Simply register here, then customize your job seeker profile with more information about you — what languages you speak, industries you’ve worked in, hours of availability, and so forth. You’ll be up and running in no time!
How much can I make?
Each job pays differently based upon skill, availability, and certifications. Some companies may add incentives to their programs, but this is up to them. Our goal is to pair your unique qualifications with the right hiring companies; the amount of work and money you choose to earn is up to you.
How many hours can I work?
Your CXTalent profile puts you in control of your schedule — set your availability and hiring companies will reach out when your skills and hours are a good fit for their needs.
Tell me more about contact center and CX roles
What is the role of a contact center agent?
A contact center agent typically provides customer support or sales and gets the chance to interact with their company’s greatest resource — customers. Support and service roles answer incoming customer questions over the phone or on digital channels such as email, live chat, and social media. Outbound sales roles contact people to let them know about exciting company offers.
What types of customer conversations should I expect to have?
Agents can expect to handle a wide variety of conversations based on the various needs of their companies’ customers. From routine conversations (such as letting a client know what their bank account balance is), to more complex conversations (such as pitching a special offer or assisting with a refund), an agent’s job is all about helping customers and making them happy.
What is the role of a contact center manager?
Contact center managers are tasked with ensuring the contact center is operating smoothly and adequately staffed while keeping their teams of agents trained and coached to consistently deliver amazing customer experiences. Managers take the pulse of agents’ performance by analyzing and rating previous customer interactions and providing timely feedback that highlights opportunities for improvement. They are also responsible for maintaining shift scheduling policies that promote agents’ work-life balance and leave room for mentoring and training opportunities that improve the outcomes they deliver.
Where can I expand my skills for a contact center role?
Check out Talkdesk Academy for access to free online courses that can help you learn the tools and techniques that make great contact center agents and managers. Earn certifications and add those to your CXTalent™ profile to enhance your qualifications.
Got another question?
Reach out to us at [email protected].
