Record inbound and outbound calls, pause and resume live call recordings, and listen to past call recordings at any time.
Provide a seamless experience with call control features such as hold, mute, blind and warm transfers, and call conferencing.
Improve the waiting experience for callers with queue callback, queue to voicemail, and custom music and messages.
Place calls directly from your favorite helpdesk, CRM, e-commerce platform, or website.
Acquire local and toll-free phone numbers from multiple countries or port your existing phone numbers.
Add call summary notes and disposition codes to your call log and integrated CRM.
Leverage automatic outbound caller ID selection to increase connection rates and save time.
keep your finger on the pulse of the company with voicemail transcription, notifications, metrics, and assignment.
Maximize efficiency without compromising call quality with unlimited concurrent inbound and outbound calling.
Personalize every interaction with custom greetings, messages, and prompts.
Easily configure business hours and associated call routing features to suit your needs.
Promote collaboration within your team with one-click dialing to Talkdesk users on the same company account.
Tag your contacts to easily sort and search. Compile lists based on tags and quickly identify each contact by tag.
Keep track of relevant customer data with custom fields in contacts’ profiles.
Compile a blacklist of phone numbers to immediately disconnect bots and spam callers.
Display each agent’s status to the entire team. Increase efficiency by making agent availability clear.
Route inbound calls based on caller data, IVR selection, business hours, and agent skills.
Easily configure your multi-level IVR to ensure that each caller is directed to the right agent, team, or department.
Match callers to the most qualified agents to meet their needs, increasing customer satisfaction and first call resolution.
Forward calls to mobile phones, SIP phones, or landlines, so your team remains connected.
Ring multiple agents at once to better distribute calls.
Route calls to an overflow phone number when all agents are busy to meet customer needs.
Following a dropped call, automatically reconnect customers with the assigned agent.
Seamlessly integrate Talkdesk with your business tools, including Zendesk, Salesforce, Shopify, and many others.
Benefit from comprehensive functionalities inside Zendesk, Salesforce, and Desk.com with Talkdesk CTI widget.
View real-time information about callers, such as their names and phone numbers.
Automatically display customer interaction history in your browser, including previous calls, emails, chats, and cases.
Set up simple workflows to automate tasks. When a call ends, populate your CRM with the recording and data.
Create tickets, cases, events, conversations, and more without leaving the Talkdesk interface.
Compile contact lists from your integrated CRM, help desk, or CSV file.
Connect Talkdesk with your CRM or help desk to continually synchronize contact information across systems.
Silently listen to calls in real-time to guarantee quality standards are being met.
Drop in on live calls to speak with the caller and agent. Reduce call transfers and increase customer satisfaction.
Monitor the performance of your company so you can make intelligent business decisions based on comprehensive data.
Get an overview of what’s happening in your contact center at any given time so you can improve KPIs.
Assess your team’s performance with agent status data, average speed to answer, and average call duration.
Create custom reports by filtering by ring group, phone number, agent, department, and time frame.
Receive prebuilt reports at a cadence of your choice to track critical contact center metrics.
SMS CSAT surveys gather timely feedback on the effectiveness of your contact center to help drive customer happiness.
Define notification rules that alert you by email or POST request when an event happens. Know when you miss a call or receive a voicemail.
Receive a notification when your phone rings so that you can accept the call even if you are working on a task outside Talkdesk’s interface.
Configure unique Talkdesk dashboards for each team role to limit access to specific features and enhance productivity.
Increase connection rates by allowing Talkdesk to automatically select the best phone number and area code to display on your outbound caller ID when placing calls.
