Customer Engagement

Studio.

Talkdesk Studio™ makes it easy to design, build, and deploy compelling customer journeys with clicks, not code.

Smart and effective customer journeys. Simply designed.

Ditch the complexity of creating call flows. Studio provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven flows that deliver a frictionless customer experience.

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Visual flow designer.

Studio allows you to visualize the exact call flow structure and outcome for any stage of the customer journey.

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Pre-packaged library of powerful components.

Design and deploy customer journeys using a rich library of out-of-the-box components that can trigger call flow actions such as CRM data dips, callbacks, or menu options.

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"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

FROST & SULLIVAN 2019 BEST PRACTICES AWARD, CLOUD CONTACT CENTER - NORTH AMERICA

AI-optimized IVR.

Optimize call flows with real-time error flagging, advanced IVR metrics, and AI-driven insights.

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Powerful integration engine.

Collect context from any third-party system to inform routing decisions and ensure callers are matched with the best available agents.

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Studio capabilities.

Limitless IVR options

Create your perfect combination of IVR scripts, menus, and options to deliver a seamless customer experience.

Clicks, not code

Empower non-technical users to autonomously configure, design, and manage any call flow.

Functions

Optionally extend routing functionality with advanced business logic using a built-in low code editor that offers customization and agility.

Queue management

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Speech recognition

Provide a convenient, hands-free IVR experience for customers using natural language processing.

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

DALE STURGILL, VP OF CALL CENTER OPERATIONS, EMPLOYBRIDGE

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Customers love Talkdesk.

Rated 8.2 out of 10 based on 602 reviews and ratings on

Wednesday 15th Nov, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Tuesday 29th Aug, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Friday 4th Aug, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Monday 31st Jul, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Thursday 27th Jul, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Tuesday 25th Jul, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Friday 21st Jul, 2023

Integrates well with Salesforce.

Zachary Metzger

Wednesday 19th Jul, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Related resources.

Optimal Customer Experience Through Contact Center Call Flows

Contact Center Trends

Studio.

Smart and effective customer journeys. Simply designed.

Visual flow designer.

Pre-packaged library of powerful components.

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

AI-optimized IVR.

Powerful integration engine.

Studio capabilities.

Limitless IVR options

Clicks, not code

Functions

Queue management

Speech recognition

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

Customers love Talkdesk.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Integrates well with Salesforce.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Related resources.

Optimal Customer Experience Through Contact Center Call Flows

Easily Create IVR Routing Flows

What is IVR and 6 Benefits of Using One In Your Call Center

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